Privacy Policy – ok37 game Pakistan Betting Platform

01 Introduction

This Privacy Policy applies to all users of ok37 game — the sports betting and gaming platform available at ok37game.win and through the official ok37 game mobile application. When this policy refers to "ok37 game", "we", "us" or "our", it means the ok37 game platform and the team that operates it. When it refers to "you" or "your", it means any person who visits the platform, registers an account, or uses any feature of the service.

ok37 game is a sports betting and gaming platform serving players in Pakistan. Our services include Sports Betting (Cricket, PSL, Football, Esports), Casino, Slots, Live Casino and a mobile app for Android and iOS. To provide these services, we collect and process certain personal information about our users. This policy tells you what information we collect, why we collect it, how we use it, and what your rights are in relation to it.

By registering an account with ok37 game, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. This policy should be read alongside our Terms and Conditions.

02 What Personal Information We Collect

We collect different types of information depending on how you interact with ok37 game. Below is a breakdown of what we collect and when.

We collect only the information that is genuinely necessary for operating your account and providing the services you have requested. We do not collect sensitive categories of personal data such as health information, religious beliefs or political views.

03 How We Use Your Information

ok37 game uses the personal data we collect for specific, defined purposes. We do not use your data for anything beyond what is described in this policy without first obtaining your consent.

• Account Management: To create and maintain your account, process your login, and manage your preferences and settings.
• Transaction Processing: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, debit cards and mobile wallets — accurately and securely.
• Identity Verification: To verify your identity as required for account security and fraud prevention. This is particularly relevant when processing withdrawal requests.
• Fraud Prevention & Security: To detect unusual activity, prevent multiple account registrations , protect against collusion and bonus abuse, and keep the platform safe for all players.
• Customer Support: To respond to your queries, resolve disputes and assist with account issues through our 24/7 support team.
• Platform Improvement: To analyse usage patterns and understand how players interact with sports betting markets, Casino games and Slots, so we can improve the platform experience.
• Promotions & Bonuses: To manage your eligibility for welcome bonuses, PSL promotions, Cricket odds boosts and other offers — and to ensure these are only claimed by eligible players.
• Marketing Communications: To send you promotional emails or app notifications about new features, Cricket and PSL betting markets, and special offers — but only if you have opted in to receive these. You can opt out at any time through your account settings.
• Legal Obligations: To comply with any applicable legal requirements regarding record keeping, identity verification or reporting.

04 Payment Data & PKR Transactions

All financial transactions on ok37 game are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, we collect the payment details necessary to process that transaction. This may include your JazzCash mobile number, Easypaisa wallet details, Raast ID, bank account number or debit card details depending on your chosen payment method.

Payment data is handled with the highest level of care. We work with trusted payment processing partners to handle transaction data securely. ok37 game does not store full card numbers or mobile wallet PINs on our own servers. Payment processing is handled by our payment partners, who operate under their own security standards.

• We retain transaction records — amounts, dates, payment method types and reference numbers — for account management and security purposes.
• Transaction histories are visible to you within your account at all times.
• Withdrawal verification may require us to confirm that the receiving payment method matches the one used for deposits. This is a standard fraud prevention measure.

05 Sharing Your Personal Data

ok37 game does not sell, rent or trade your personal information to third parties for their own marketing purposes. Your data is only shared in the specific circumstances described below, and only to the extent necessary for each purpose.

• Payment Processors: JazzCash, Easypaisa, Raast, banking partners and card processors receive the payment data necessary to complete your transaction. Each of these providers operates under their own privacy and security policies.
• Identity Verification Providers: When you undergo KYC verification, your identity documents may be processed by a third-party verification service. This is standard across the industry and is done securely.
• Fraud Prevention Services: Anonymised or aggregated data may be shared with fraud detection partners to identify patterns of abuse across the platform — such as multiple account registrations or coordinated bonus exploitation.
• Technology Partners: Our hosting, database and app infrastructure providers may process data as part of delivering the platform. These partners are contractually bound to use your data only for the purpose of providing their services to ok37 game.
• Legal Requirements: We may disclose personal data where required to do so by applicable law, court order or other legal process. We will always aim to notify you of such a disclosure where we are legally permitted to do so.

In all cases where data is shared with third parties, we require those parties to maintain appropriate security standards and to use your data only for the specified purpose. We do not permit our partners to use your data for their own independent marketing or commercial purposes.

06 Cookies & Tracking Technologies

ok37 game uses cookies and similar tracking technologies on the website and within the mobile app. These help us deliver a smooth, personalised experience and understand how users interact with different parts of the platform.

• Essential Cookies: Required for the platform to function. These handle your login session, keep you authenticated between pages, and maintain your betting slip during a session. The platform cannot operate without these.
• Analytics Cookies: Help us understand which pages and features are most used, how long sessions last, and where users encounter problems. This data is collected in aggregate and is used solely to improve the platform.
• Preference Cookies: Store your settings — such as preferred language, odds format and notification preferences — so you do not have to re-enter them every visit.
• Security Cookies: Help detect unusual login behaviour, identify the same device across sessions for fraud prevention, and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of the platform and may prevent you from logging in or placing bets. Analytics and preference cookies can be disabled without affecting core functionality.

07 How Long We Keep Your Data

ok37 game retains your personal data for as long as your account is active, and for a defined period after account closure. The retention period varies depending on the type of data:

• Account & Identity Data: Retained for the lifetime of your account and for a period after closure for legal and fraud prevention purposes.
• Transaction Records: PKR deposit and withdrawal records are retained for a minimum of five years to support account dispute resolution and financial record-keeping.
• Support Communications: Chat logs and email correspondence with support are retained for up to three years to assist with any follow-up queries or disputes.
• Analytics Data: Aggregated, anonymised usage data may be retained indefinitely as it cannot be linked back to any individual user.
• Verification Documents: CNIC copies and other identity documents submitted for KYC are retained securely and deleted once the retention period applicable to your account expires.

When retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you close your account and wish to request early deletion of specific data, please contact support — requests are handled on a case-by-case basis in line with applicable requirements.

08 How We Protect Your Data

ok37 game takes data security seriously. We implement a range of technical and organisational measures to protect your personal information against unauthorised access, accidental loss, disclosure or destruction.

• Encryption: Data transmitted between your device and ok37 game servers is encrypted using industry-standard TLS protocols. This applies to all account activity, including login, deposits, withdrawals and support communications.
• Access Controls: Access to personal data within ok37 game is restricted to staff and systems that genuinely need it. Access is logged and reviewed regularly.
• Secure Storage: Personal data is stored on secured servers with appropriate physical and digital access controls in place.
• Regular Reviews: Our security practices are reviewed on a regular basis to ensure they remain effective against evolving threats.
• Incident Response: In the event of a data breach that could affect your personal information, ok37 game has procedures in place to respond promptly and to notify affected users where required.

09 Your Rights Over Your Data

As a user of ok37 game, you have a number of rights in relation to your personal data. These rights can be exercised by contacting our support team through the app or via the email address shown in the footer of this page.

• Right to Access: You can request a copy of the personal data we hold about you at any time.
• Right to Correction: If any of the personal information we hold about you is inaccurate or out of date, you can ask us to correct it. Some data — such as your registered name — may require identity verification before changes can be made.
• Right to Deletion: You can request that we delete your personal data. We will honour this request where legally and operationally possible. Note that some data — particularly transaction records — may need to be retained for a defined period regardless of deletion requests.
• Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances — for example, if you dispute the accuracy of information we hold.
• Right to Object to Marketing: You can opt out of marketing communications at any time through account settings or by contacting support. This does not affect essential account communications.
• Right to Data Portability: You can request your personal data in a structured, commonly used format where technically feasible.

We aim to respond to all data rights requests within a reasonable timeframe. If your request is complex or involves a large volume of data, we may need additional time and will keep you informed of progress.

10 Minors & Under-18 Policy

ok37 game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our registration process, and we may request additional proof of age at any point.

If we discover that an account has been registered by or on behalf of a minor, that account will be closed immediately, any deposits will be returned where possible, and any winnings generated will be forfeited. All data associated with the account will be handled appropriately.

11 Changes to This Privacy Policy

ok37 game may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable requirements, or improvements to how we explain our data practices. When we make meaningful changes, we will notify you through the app or by email to your registered address.

The updated policy will always be published on this page with a revised effective date at the top. We encourage you to check back periodically so you stay informed about how your data is being handled. Continued use of the platform after an updated policy is published constitutes acceptance of the revised terms.

If a future change involves using your personal data in a way that is materially different from what was described when you first registered, we will seek your consent before proceeding.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with our support team. Support is available 24 hours a day, 7 days a week through the in-app chat feature.

You can also reach us by email — our address is displayed in the footer of this page. When contacting us about a data or privacy matter, please include your registered username and a brief description of your query so we can direct it to the right team and respond as quickly as possible.

For questions about responsible gaming tools, deposit limits or self-exclusion, please visit our Responsible Gaming page. For questions about platform rules and account terms, see our Terms and Conditions.